Customer Support & Communication

Customer Support and Communication

Customer service communication refers to the exchange of information between a customer and a company while resolving the customer's issue.

From email responses to social media updates and phone calls – there are so many different ways to communicate with your customers and offer assistance.

Help Scout

Help Scout is a comprehensive cloud-based help desk software solution designed to enhance customer service, streamline support services, and drive business productivity.

LiveAgent

LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels.

Zendesk

Zendesk Suite: A Comprehensive and User-Friendly Customer Support Solution.

Forumbee

Forumbee is a modern, no-code cloud-based community platform

Loom

Loom allows users to express thoughts at work in less time, sharing quick feedback, or deep communication.

Zoom

Zoom Meetings Services enable Hosts to schedule and start Meetings and to allow

Olark

Olark makes live chat management easy, with features like chat activity monitoring, message routing, per-agent chat limits, and canned responses to keep your team aligned and on track.

MobileMonkey

MobileMonkey is the world's leading OmniChat platform that allows businesses to connect with customers in real-time via web chat, SMS, Messenger, Instagram, and WhatsApp.

Helpjuice

Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base.

Salesforce

Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service and IT teams work as one from anywhere.

Intercom

With features like live chat, chatbots, and email marketing, Intercom provides a host of products aimed at helping businesses improve customer relationships.

Relish AI

The software allows you to automate your sales and support to deliver personalized assistance to all your shoppers 24/7, improve customer engagement, generate more sales and reduce cart abandonment. It also assists in live-order tracking, returns, and cancellations.

Six & Flow

Six & Flow helps you manage your conversations with powerful bot technology to make it more impactful. It helps you create chat-bots which provide a human touch to your conversation.

Automat

Automat helps businesses provide personalized shopping experiences that increase sales by asking questions, listening to customer needs, and recommending products and bundles.

Dashly

Dashly is a conversational marketing platform. It helps over 700 SaaS and EdTech companies grow conversions and revenue by turning each interaction with clients into a person-to-person conversation. Put it on another level with call scheduling and video calls.

Cisco Webex

With Webex, businesses can easily host virtual meetings and conferences, share files and documents, and keep track of project progress.... The most impactful features of Webex are the video conferencing capabilities, the collaboration tools, and the secure file sharing.

Flock

Flock is a collaborative messaging app for teams which supports direct and group messaging with public and private channels. With Flock users can jump onto a video or audio call or switch to screen sharing with multiple participants, in one click.

Chanty

Chanty is a team communication and collaboration software that helps businesses establish communication via instant messaging and voice or video calls. Administrators can create messaging channels, add or delete members, archive conversations, and assign administrative roles to multiple users.

Rocket.chat

Chat is a fully open source and customizable communications platform designed for communities and organizations with high standards for data protection.

Mattermost

Mattermost is an integrated platform of productivity tools that provides workflow orchestration and eliminates context switching between.

Fleep

From idea to execution, Fleep helps teams collaborate and coordinate on projects using built-in messaging, file-sharing, and task management tools.

Ryver

Ryver enables you to organize your team's communication IN ONE APP with group chat, task management, and voice & video calls.

Twist

Twist is a collaboration tool for organized team communication. Upon login, the user is prompted to create meaningful channels such as marketing, HR, Design or any other custom channel.

Lucidspark

Features include: integrations, infinite canvas, sticky notes, freehand drawing, chat, templates, timer, voting, and more.

Stormboard

Infinite digital canvas – Generate ideas and collaborate with others on an infinitely created digital whiteboard.

Mural

MURAL allows professionals to create and edit visual stories by selecting icons from a centralized library.

Jostle

With Jostle, companies and organizations get a fully featured employee intranet that's easy to setup and very user-friendly.

MangoApps

MangoApps is a unified employee experience platform that combines intranet, training, teamwork, and content management into a single dashboard and workspace.

Otter

Otter also allows you to upload audio and video files in various formats and have it transcribe them. This feature is perfect for transcribing pre-recorded content.

Conceptboard

The platform offers infinite online whiteboards for developing products, planning projects, brainstorming ideas, conducting virtual meetings and providing feedback in real-time.

Krisp

Krisp is a noise-cancellation desktop application. It makes your online calls noiseless thus helping you become a better communicator. It removes the noise coming to you from other call participants, and the noise going from you to them.

Voxer

Voxer is a cloud-based and on-premise walkie-talkie application designed to help businesses facilitate and improve team communication. With secure unlimited data storage, organizations do not have to worry about losing important messages.

GoTo Meeting

GoTo Meeting can help you achieve HIPAA-compliant video conferencing with a signed Business Associate Agreement. Security features like AES 256-bit encrypted video conferencing and data at rest, one-time meeting passwords, and meeting lock all ensure a secure meeting experience.

BlueJeans

BlueJeans is a video conferencing software that enables small businesses to schedule recurring video calls, hold meetings, and host webinars.

Chaport

Key features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info

Kayako

Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat and phone calls.

HappyFox Chat

HappyFox Chat makes it easy for you to offer real-time live chat support. Your customer support team can now respond to multiple chat sessions in real-time. Instant gratification to your customers will increase customer satisfaction.

Comm100

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Via website and mobile app, agents engage more effectively with a choice of powerful tools including co-browsing, auto-translation, routing, and audio and video chat.

Drift

Key features include chatbots, geo-targeting, offline access, proactive chating and transfers/routing. Drift facilitates communication with website visitors in real-time to help generate leads and improve sales opportunities.

Smartsupp

Smartsupp helps businesses deliver a personalized online shopping experience and drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers to better identify their needs.

Front

With Front, personalization doesn't slow teams down. Every conversation is surrounded by customer history, relevant data, and built-in collaboration so teams can work behind the scenes to craft better responses, faster.

Gorgias

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, or BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service.

SnapEngage

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats.

Chatlio

Chatlio is a monthly subscription-based product that allows starter, small, medium and enterprise businesses to provide live website chat to customers via Slack.

JivoChat

Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company's email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there's no need to sign up for multiple communication tools.

Chatra

Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions.

Acquire

Acquire is a real time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse and screen share.

Userlike

Userlike is the leading software solution for live chat and customer messaging in Germany. It's a unified messaging solution that lets companies receive messages from different channels in one central inbox.

HelpCrunch

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers.

Tawk.to

tawk.to is a live chat software designed to help businesses communicate with clients and website visitors to deliver customer support. Key features include canned responses, offline forms, website visitor tracking, customizable branding, file sharing, screen sharing and chat history.