Customer Support and Communication
Customer service communication refers to the exchange of information between a customer and a company while resolving the customer's issue.
From email responses to social media updates and phone calls – there are so many different ways to communicate with your customers and offer assistance.
Salesforce
Salesforce is the world’s #1 customer relationship management (CRM) platform. We help your marketing, sales, commerce, service, and IT teams work as one from anywhere.
Intercom
Intercom With features like live chat, chatbots, and email marketing, Intercom provides a host of products aimed at helping businesses improve customer relationships.
Relish AI
Relish AI is software that allows you to automate your sales and support to deliver personalized assistance to all your shoppers 24/7, improve customer engagement, generate more sales, and reduce cart abandonment. It also assists in live-order tracking, returns, and cancellations.
Six & Flow
Six & Flow helps you manage your conversations with powerful bot technology to make it more impactful. It helps you create chat-bots which provide a human touch to your conversation.
Chanty
Chanty is a team communication and collaboration software that helps businesses establish communication via instant messaging and voice or video calls. Administrators can create messaging channels, add or delete members, archive conversations, and assign administrative roles to multiple users.
Mattermost
Mattermost is an integrated platform of productivity tools that provides workflow orchestration and eliminates context switching.
Fleep
Fleep helps teams collaborate and coordinate on projects using built-in messaging, file-sharing, and task management tools.
Ryver
Ryver enables you to organize your team's communication IN ONE APP with group chat, task management, and voice & video calls.
Twist
Twist is a collaboration tool for organized team communication. Upon login, the user is prompted to create meaningful channels such as marketing, HR, Design or any other custom channel.
Lucidspark
Lucidspark Featuresinclude: integrations, infinite canvas, sticky notes, freehand drawing, chat, templates, timer, voting, and more.
Stormboard
Stormboard Infinite digital canvas – Generate ideas and collaborate with others on an infinitely created digital whiteboard.
Jostle
Jostle with Jostle, companies and organizations get a fully featured employee intranet that's easy to setup and very user-friendly.
Otter
Otter also allows you to upload audio and video files in various formats and have it transcribe them. This feature is perfect for transcribing pre-recorded content.
Conceptboard
Conceptboard Theplatform offers infinite online whiteboards for developing products, planning projects, brainstorming ideas, conducting virtual meetings and providing feedback in real-time.
Krisp
Krisp is a noise-cancellation desktop application. It makes your online calls noiseless thus helping you become a better communicator. It removes the noise coming to you from other call participants, and the noise going from you to them.
Voxer
Voxer is a cloud-based and on-premise walkie-talkie application designed to help businesses facilitate and improve team communication. With secure unlimited data storage, organizations do not have to worry about losing important messages.
GoTo Meeting
GoTo Meeting can help you achieve HIPAA-compliant video conferencing with a signed Business Associate Agreement. Security features like AES 256-bit encrypted video conferencing and data at rest, one-time meeting passwords, and meeting lock all ensure a secure meeting experience.
BlueJeans
BlueJeans is a video conferencing software that enables small businesses to schedule recurring video calls, hold meetings, and host webinars.
Chaport
Chaport Key features of Chaport include live chat widget, chatbots, knowledge base, integrations with social networks and messengers, detailed visitor info.
Kayako
Kayako is a cloud-based customer support platform that integrates various support channels such as email, live chat, and phone calls.
HappyFox Chat
HappyFox Chat makes it easy for you to offer real-time live chat support. Your customer support team can now respond to multiple chat sessions in real-time. Instant gratification to your customers will increase customer satisfaction.
Smartsupp
Smartsupp helps businesses deliver a personalized online shopping experience and drives sales by combining live chat, chatbots and video recordings, allowing you to genuinely connect with your customers to better identify their needs.
Gorgias
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, or BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service.
SnapEngage
SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats.
Chatlio
Chatlio is a monthly subscription-based product that allows starter, small, medium, and enterprise businesses to provide live website chat to customers via Slack.
JivoChat
JivoChat Users can implement live chat on their website, provide chat support to clients on Facebook, handle messages to a company's email address, and calls to a phone number in any country. Your messages and chat history can be found in one inbox so there's no need to sign up for multiple communication tools.
Chatra
Chatra is a cloud-based live chat platform for small businesses and e-commerce retailers. It helps users increase their online sales and conversions.
Acquire
Acquire is a real-time customer engagement platform that provides all your sales and support in one widget with live chat, email, video calling, SMS, chatbots, cobrowse, and screen share.
Userlike
Userlike is the leading software solution for live chat and customer messaging in Germany. It's a unified messaging solution that lets companies receive messages from different channels in one central inbox.
